A great first book for people wanting to understand the essence of what makes a continuous improvement culture.
Toyota, Alcoa, Pratt & Whitney, US Hospitals and the U.S. Navy's Nuclear Power Program would seem to have very little in common. Steven Spear demonstrates how each of these organizations achieves faster, more sustained rates of improvement than any of their competitors and finds common elements that can be applied to any organisation.
Steven J. Spear is a five-time winner of the Shingo Prize and recipient of the McKinsey Award, a senior lecturer at MIT and former assistant professor at Harvard. A senior fellow at the Institute for Healthcare Improvement, he is the author of numerous articles appearing in academic and trade publications, including the Harvard Business Review and The New York Times