Don’t outsource your upside
Why most organisations overstate their maturity before they outsource, and how to find and keep the upside before the work moves.
Shared services and outsourcing programs are usually built on the operation’s own performance reporting. When that reporting flatters the operation, processes look more mature than they are and the efficiency opportunity stays hidden. Move the work on those numbers and the provider captures the upside, typically 10-20% of labour cost and often more.
This paper sets out four ways to balance fixing and shifting, explains why common measurement practices overstate maturity, identifies seven quick wins to bank before the work moves, and shows how an undistorted baseline sets the contract up for success. Two case studies show what changes when productivity is measured properly.
CincPI applies the same approach to your own operation, so you can see where capacity is really going.
Explore CincPIFlick through before you download.
