Mortgage Application Process Design & Build

Challenge

The Home Lending division of a major Australian bank set an ambitious productivity target and saw an opportunity to simplify the end-to-end mortgage application process. Credit assessment was fragmented and manual, with skilled assessors spending time on low-value work.

How we helped

Cinc supported the design, testing and rollout of a simplified assessment process and tool that brings the key information together for faster credit decisions, and defined the operating model and resourcing needed to sustain the benefits.

“Throughout our engagement, Cinc have consistently demonstrated the highest standards of professionalism. Their team is proactive, thorough, and exceptionally easy to work with, fostering a collaborative environment that encourages open dialogue and innovation.”
Home Lending Operations Director

Team members involved: Michael Love, Ben Burger and Cathy Culligan.